Getting PRISM Support

PRISM Support is provided to assist users with their PRISM experience. Vendor support is provided by the cognizant jurisdiction. This is the first place vendors should seek help for system lockouts, etc. other support available for vendors are on line help, on line videos, and the support site.

There are several support options available to vendors. The following are the types of support and how to use them:

Type of Support	Availability Hours	Available To	Comments
Chat	8 AM - 8 PM EST* Monday - Friday	Jurisdictions	Launch the chat session from the PRISM Marketing site: http://www.PRISMCompliance.com
Help System	Always	Jurisdictions Vendors	Launch the Help System from your browser: http://help.PRISMCompliance.com
Phone	8 AM - 8 PM EST* Monday - Friday	Jurisdictions	Phone 410.539.0901 (select support option)
Support Site	Always	Jurisdictions Vendors	Launch the support site from your browser: http://prismcompliance.kayako.com