Getting PRISM Support

PRISM Support is provided to assist users with their PRISM experience. PRISM Professionals are empowered to assist users in a variety of ways. Whether it is a system lockout, understanding report results, or configuration changes, support is available to assist.

There are several support options available to users. The following are the types of support and how to use them:

Support	Availability Hours	Availability	Comments
Jurisdiction Help System	Always	Jurisdictions	Launch the Help System from your browser: http://help.prismcompliance.com/WebHelp/index.htm
Vendor Help System	Always	Jurisdictions Vendors	Launch the Help System from your browser: http://help.prismcompliance.com/vendorwebhelp/
API Help System	Always	Jurisdictions	Launch the Help System from your browser: http://help.prismcompliance.com/apiwebhelp/
Support Site	Always	Jurisdictions Vendors	Launch the support site from your browser: http://prismcompliance.kayako.com
PRiSM User Knowledgebase	Always	Jurisdiction	Launch the Knowledgebase from your browser: http://prismcompliance.kayako.com
Training	Scheduled	Jurisdictions Vendors	Schedule located on support site: http://prismcompliance.kayako.com/News/List